Rules

Regulations of the B2B TNTP TRUCK & TRAILER PARTS SP. Z O.O. store

1. General information about the company

• These regulations have been drawn up and are applied by TNTP TRUCK & TRAILER PARTS SP. Z O.O. with its registered office in Stara Iwiczna Address (Ul.Nowa23, 05-500 Stara Iwiczna) Entered into the National Court Register, 14th COMMERCIAL DEPARTMENT OF THE NATIONAL COURT REGISTER under number 0000697291, with NIP: 1231370878 and REGON: 368419337

• The User and any other person may contact the Service Provider by direct consultation specified in point. 1.1. above and the following contact details:

• E-mail address: info@tntp.pl

• Phone +48500833142

• Through the form

2. Definitions

Delivery of Goods - an agreement to order transport services to a place indicated by the User. The Terms of Delivery of the Goods are in a separate selection field of the Online Store, and in the message sent to the User by e-mail.

Password - a string of alphanumeric characters necessary for effective authorization (User identification) and access to the User Account, consisting of at least 8 characters, including at least 1 capital letter and 1 number.

Business Day - means a day from Monday to Friday, except for public holidays.

Entrepreneur - a natural person or a legal person, as well as an organizational unit that does not have legal personality, but to which the law grants legal capacity, conducting business or professional activity on its own behalf, making a legal transaction with the Service Provider related to its business or professional activity, in including purchasing the Product for such purposes, independently or through its authorized representatives, being the owner of Accounts set up independently, or by all representatives of a given Entrepreneur.

Account - a set of information stored in the Service Provider's ICT system regarding a given User, as well as Orders placed by him and concluded contracts, with the use of which the User may place Orders, conclude Agreements regarding Products, may also submit statements in electronic form.

Cart - one of the elements of the online store software that allows the buyer to add items to the order. You can add and remove products before completing the transaction.

Login - a sequence of characters identifying the Counterparty, used to use the Account, in particular to place Orders and conclude agreements regarding Products.

Order Confirmation - a message generated by the Service Provider in the "Orders" tab, confirming that the Order indicated in it can be completed.

• Product – Good or Service, including Delivery of Goods.

• Online Store - a website run by the Service Provider, available at Producer (connector-b2b.com) through which the User can obtain information about the Product and its availability, and buy Goods or order the provision of the Service, as well as post Content , including statements submitted in electronic form, on the terms set out in the Regulations.

• Privacy Policy - a document of the Service Provider separate from the Regulations, specifying the conditions for processing the User's personal data by the Service Provider (including the purpose and scope of processing). The privacy policy is available at https://tntp.connector-b2b.com/polityka-prywatnosci,55,pl.html

• Sales Agreement - means a contract for the sale of Goods concluded between the Service Provider and the User using the Online Store, in the manner described in the Regulations.

• Order - means an order placed by the User using the TNTP Online Store for Goods available in the Online Store. The content of the Order indicates the Price (in the case of ordering more Goods, also the total Price for all Goods), the place of delivery of the Goods and the User's data. The Order constitutes an offer to conclude a Sales Agreement for the Goods (s) indicated in the content of the Order, for the Price indicated in the Order, under the conditions specified in the Order and the Regulations.

• Force Majeure - an external event independent of the parties to the legal relationship, the occurrence of which the party affected by Force Majeure could not reasonably foresee and the occurrence of which could not be prevented, and which prevents this party from permanently or temporarily exercising its rights or obligations, in particular on the basis of a given legal relationship.

3.Forms of sale

• Customers can make purchases directly at the Seller's point of sale, by placing orders by phone, e-mail or via the sales platform available on the company's website Producer (connector-b2b.com)

4. Price and terms of payment

• The basis for determining the value of each transaction between the parties is the current price list of the Seller's goods. Possible price changes and other arrangements related to the logistics of deliveries require separate arrangements between the Seller and the Customer. The price given by the Seller includes the price of the goods without any other benefits, unless the parties expressly agree otherwise.

• The customer has the option of paying for the purchased goods by cash payment using a payment card (e.g. credit card), online payment, bank transfer, or through deferred payment terms based on defined commercial terms specified in the relevant commercial agreement between entrepreneurs.

• The Customer authorizes the Seller to issue VAT invoices without the Customer's signature and to send them together with the goods. In the case of online sales, the invoice in the electronic version is downloadable by the Customer on the sales platform.

• Delay in making payment by the Customer within the period specified in the invoice results in the immediate suspension of the sale of subsequent products with the payment date, and suspension of any trade credits or other bonuses granted to the Customer. In addition, the Seller is entitled to initiate a debt collection procedure to obtain the outstanding payment, the costs of which will be charged to the Customer. Notwithstanding the foregoing, in the event of a delay in payment, the Customer will be charged statutory interest for the delay.

• By the delay referred to in sec. 7, is understood as a situation where the payment made by the Customer in the Online Store or to the Seller's bank account results in a real possibility for the Seller to use the funds paid in only after the payment deadline indicated on the VAT invoice.

5.Terms, Sales and Delivery

• The conditions and the date of delivery of the goods ordered by the Customer are individually agreed with the Customer before accepting the order for execution, and the content of these arrangements is part of the execution of the Customer's order.

• The goods are released to the Customer and the risk is transferred to the Customer when the goods are released from the Seller's warehouse to the Customer or the carrier, unless, as part of the arrangements with the Customer, it is clearly indicated that as part of the sale, the Seller will deliver the goods to the Customer with his own means to the place indicated by him - in in this case, the release of the goods and the transfer of risk takes place at the time of delivery to the Customer at the place of delivery.

• Placing an order by the Customer and its acceptance by the Seller takes place, depending on the form of the order, by confirmation in writing or by e-mail or in the case of on-line orders by confirming the order. If the Seller's service is to include more than just handing over the goods to the Customer at the Seller's premises, or if the sale price is to be different than indicated in the Regulations, the acceptance of the order by the Seller must be explicit and made in writing or by e-mail. Unless the Parties agree otherwise, the price provided by the Seller includes only the sale price of the goods, and does not include, for example, the costs of packaging other than the originally packed products, or the costs of transport or loading/unloading the goods to/at the Customer.

• Delivery of the ordered goods is at the Customer's expense, unless the parties have agreed otherwise.

• The Seller is not responsible for extending the delivery time of goods released from its warehouse resulting from reasons beyond its control.

• When collecting the delivered goods, the customer is obliged to check the condition of the shipment in the presence of the carrier in terms of compliance of the quantity of the delivered goods with the order and, if possible, the quality of the delivered goods and the condition of the packaging. The customer is obliged to confirm receipt of the goods in writing. If quantitative or qualitative defects are found, they should be indicated in the acceptance report signed by the Customer and the carrier, which should be submitted within no more than 7 days from the date of receipt of the delivery. Failure to check the goods upon receipt releases the Seller from liability for any shortages.

6. Complaints, returns

• If the User is a Consumer, he has the right to withdraw from the Sales Agreement concluded with the Service Provider, without giving reasons, within 14 days from the date on which the User came into possession of the Goods or on which a third party other than the carrier and indicated by the User came into possession of the Goods. If the subject of the Agreement is many Goods that are delivered separately, this period expires after 14 days from the date on which the User came into possession of the last of the Goods or on which a third party other than the carrier and indicated by the User came into possession of the last of the Goods.

• To exercise the right to withdraw from the contract, the User who is a Consumer should inform the Service Provider of his decision to withdraw from the contract by an unequivocal statement (for example, in writing sent by post or e-mail to the Seller's address provided in point 1.2 of the Regulations) . The User may use the model withdrawal form provided by the Service Provider in the Online Store, but it is not mandatory. In order to meet the withdrawal deadline, it is enough for the User to send information regarding the exercise of his right to withdraw from the contract before the withdrawal period expires.

• If the Customer exercises the right specified in par. 1 above, the Customer will send the goods to the Seller at his own expense, which must be complete and factory-packaged, delivered in the original packaging in an unaltered state. If the goods are sent in a different condition and packaging, the Seller may not accept them and send them back to the Customer at his expense.

• The provisions regulate the Customer's rights under the warranty on the terms set out in these Regulations and they modify the relatively applicable provisions of legal acts relating to the subject matter, while they do not exclude the Customer's rights resulting from mandatory provisions. The seller is liable to the customer if the item sold has a physical or legal defect.

• Defects of the goods detected after receipt of the goods should be reported to the Complaints Department immediately, not later than within 7 days from the date of detecting the defect on the complaint form available at the seller's points of sale and on the website. Please complete all required fields of the form.

• In order to meet the above deadline, it is enough to send a notification about the found defect before its expiry.

• A complaint can be made at any branch of the Seller on the Seller's complaint form or via the pdf form on the website. Or to the e-mail address -> reklamacje@tntp.pl

• The customer is obliged to deliver the goods under complaint to the Seller's branch where he made the complaint or send it directly to the address of the Seller's Complaints Department.

• In cases specified individually with the Seller's complaint department, it is possible to send photo documentation of the complained part as sufficient to consider the complaint. In this situation, it is not necessary to send the complained part, however, provided that access to this part is enabled until the decision on how to consider the complaint is made.

• The seller may ask the customer to supplement the complaint with the data necessary to consider the complaint. In such a case, until the required data is completed, all activities of the Seller related to the consideration of the complaint may be suspended and the time of considering the complaint is extended by the waiting period for completing this data.

• The information necessary to consider the complaint is, in particular, the Customer's address details, e-mail address and telephone number to the contact person, product catalog number, purchase document number and description of the defect found; the date of the failure; the date of assembly and disassembly, or the date of purchase of the defective goods; description of the fault or accompanying symptoms. In addition, in the case of spare parts, the details of the vehicle in which the defective goods were installed are necessary, in particular the brand; model; year, VIN number; mileage at the time of installation and at the time of failure. In addition to the above, there is a complaint form that is superior.

• Consideration of complaint claims takes place immediately, provided that all required materials/documents and the advertised goods are delivered to the Seller. The Seller is not responsible for the time of considering the complaint to the extent that it depends on the Customer providing complete information that is required in the application form.

• In order to pursue complaint claims, the Customer is obliged to send the defective goods to the Seller at his own expense.

• In the case of complaint claims related to the identified defect of the item, the Seller sets the following conditions for considering the complaint:

a) the Seller's liability period is 1 year from the date of delivery of the goods to the customer

b) the deadline for notifying the Seller about finding a defect in the goods with the contract is a maximum of 1 month from the date of detecting the defect,

c) the time limit for delivery of the claimed goods is 1 month from the date of notification from the discovery of the defect
Failure to meet the above deadlines results in refusal to consider the complaint.

7. Scope of responsibility

• The Seller declares that thanks to many years of experience in the automotive industry, it is able to provide customers with a wide range and availability. However, the Seller is not liable for the suitability of the goods purchased by the Customer for the implementation of the project intended by the Customer, and does not provide consulting services. The seller is not responsible for incorrect assembly of parts by the customer.

• Any claims of the Customer related to the execution of the Customer's order by the Seller are limited to the amount that in total may not exceed the price of the delivered goods.

• The Seller's liability does not cover defects caused by improper storage, transport, poor assembly or resulting from normal wear and tear.

• The seller is not responsible for additional costs such as towing costs, vehicle downtime or similar events resulting from the complaint of the purchased part. In particular, the Seller is not obliged to provide the Customer with a replacement part for the duration of the complaint consideration.

• Claims related to the submitted complaint apply only to the purchased part. The seller does not bear the costs associated with the use of a defective part, is not responsible for lost profits, including loss of customers, reduction of sales or profits and damages resulting from the use of a defective part.

• The provisions of this point do not violate the mandatory provisions of law.

8. Dispute Resolution and Common Law

• Any disputes that may arise from the concluded contract of sale or transport service will be resolved by a common or arbitration court, the choice of which is up to the seller.

• The law applicable to concluded contracts is Polish law.

9.Copyrights

• The Service Provider, on the basis of a contract for the provision of Services, the subject of which is the maintenance of an Account in the Online Store, grants the User a non-exclusive, free license (without the right to transfer or sublicense it) for the User to use copyrights to works posted on the websites of the Online Store only for the purpose of using the Services, the subject of which is keeping an Account in the Online Store, concluding a Sales Agreement, or an agreement for the provision of other Services available in the Online Store. The use of the Online Store website and its content is allowed for the User's own needs.

• The license referred to in point 1 above automatically terminates with the expiry of the binding force of the contract for the provision of Services, the subject of which is the maintenance of the Account in the Online Store.

• The Service Provider grants the User permission to print copies or excerpts or other documents made available by the Service Provider in electronic form from the Online Store website solely for the User's own use.

10. Final Provisions

• The Regulations are available on the Online Store Website, in a separate tab entitled "Statute".

• The Service Provider is entitled to unilaterally amend the Regulations, General Terms and Conditions of Sale or the Personal Data Protection Policy, in each case of:

• circumstances of Force Majeure,

• changes in applicable law applicable to the provision of electronic services or remote transactions,

• changes to the offer of the Online Store, in order to adapt the content of the Regulations, General Terms and Conditions of Sale or the Personal Data Protection Policy to the current offer. The Service Provider will notify the User of each change of the documents referred to above in the form of a message displayed after logging into the User Account or by e-mail. Users will be bound by the amended provisions of the Regulations, General Terms and Conditions of Sale or the Personal Data Protection Policy, provided that they are accepted at the stage of first logging into their Account after the change made by the Service Provider to the above. documents. If the User does not accept the changed documents, logging in to his Account will be automatically blocked, and the Service Provider may withdraw from the contract for the provision of Services, the subject of which is to maintain an Account in the Online Store - within the next 3 months from the date the User selects the option "No I accept changes. Changes to the Regulations, General Terms and Conditions of Sale or the Personal Data Protection Policy do not affect the content and binding force of contracts for Products concluded before the change enters into force, as well as contracts concluded in connection with Orders that were placed before the change to the Regulations, General Terms of Sale or the Personal Data Protection Policy.

• If a particular provision of the Regulations is considered invalid or ineffective, the invalidity or ineffectiveness of this provision does not affect the validity or effectiveness of the remaining provisions of the Regulations. The Service Provider will make every effort to replace the invalid or ineffective provision with a new, legally non-defective provision.

• The User hereby declares that he has read the Regulations, General Terms and Conditions of Sale and the Personal Data Protection Policy, understands the content of these documents and fully accepts them, and undertakes to comply with them.

These regulations come into force on July 18, 2023